The Call Centre Training Handbook : A Complete Guide to Learning and Development in Contact Centres
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Leveringstid: 7-30 dager
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Omtale
The Call Centre Training Handbook provides line managers, trainers and coaches with practical training and measurement techniques for improving call centre and contact centre performance around the world.
Detaljer
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Utgivelsesdato:
03.12.2008
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ISBN:
9780749450885
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Språk:
, Engelsk
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Forlag:
Kogan Page Ltd -
Fagtema:
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Litteraturtype:
-
Sider:
336
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Høyde:
24.6 cm
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Bredde:
16.3 cm
