People Love You : The Real Secret to Delivering Legendary Customer Experiences
Jeb Blount
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Omtale
What you experience is what you remember. The more emotional the experience, the deeper it is branded into your memory. Experience has a massive impact on buying decisions. Every touch point, every time you or someone in your company engages a customer, it creates an experience - something they remember.
Detaljer
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Utgivelsesdato:
25.01.2013
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ISBN/Varenr:
9781118433249
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Språk:
, Engelsk
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Forlag:
John Wiley & Sons Inc
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Fagtema:
Økonomi, finans, næringsliv og ledelse
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Litteraturtype:
-
Sider:
192
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Høyde:
22.3 cm
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Bredde:
14.3 cm
