Service regimes in public welfare administration : case studies of street-level bureaucrats and professionals as decision makers

Omtale

Ivar Bleiklie demonstrates how conventional theories about public service provision often fail to grasp the reality they are supposed to shed light upon. Based on his doctoral dissertation from 1990, a study of a munical housing office and a psychiatric clinic for alcoholics, he seeks to broaden the understanding of public service provison by distinguishing between different types of service regimes according to how decisions in service agencies are made. With references and index.