The Language of Service Encounters : A Pragmatic-Discursive Approach
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Omtale
A comprehensive account of service encounters in commercial and non-commercial settings. Grounded in naturally occurring face-to-face interactions and drawing on a pragmatic-discursive approach, this book sets out a framework for the analysis of transactional and relational talk in various contexts in the United States and Mexico.
Detaljer
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Utgivelsesdato:
30.04.2015
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ISBN:
9781107035829
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Språk:
, Engelsk
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Forlag:
Cambridge University Press -
Fagtema:
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Litteraturtype:
-
Sider:
296
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Høyde:
23.8 cm
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Bredde:
16 cm
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