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The Language of Service Encounters : A Pragmatic-Discursive Approach

Felix-Brasdefer, J. Cesar

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Leveringstid: 2-4 uker

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Omtale

A comprehensive account of service encounters in commercial and non-commercial settings. Grounded in naturally occurring face-to-face interactions and drawing on a pragmatic-discursive approach, this book sets out a framework for the analysis of transactional and relational talk in various contexts in the United States and Mexico.

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