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Developing Quality in Personal Social Services : Concepts, Cases and Comments

Evers, Adalbert Haverinen, Riitta Leichsenring, Kai Wistow, Gerald

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Leveringstid: 14-30 virkedager

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First published in 1997, this volume is about the challenge of introducing business-originated concepts of quality assurance, personal social services are currently confronted with all over Europe.

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