Implementing CRM : From Technology to Knowledge Finnegan, David Willcocks, Leslie P. 9780470065266 John Wiley Series in Information Systems Innbundet 23.03.2007 Engelsk I salg
Making a World of Difference : IT in a Global Context Walsham, Geoff 9780471877240 John Wiley Series in Information Systems Innbundet 06.04.2001 Engelsk I salg